Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
$35 fee charged twice?????
on January 23, 2026
Posted by: ktuck1112
from CT
I don't know why I paid the $35 dollar fee with my debit card once, then again via my fed tax return.. charged the $35 twice doesn't make sense...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on January 23, 2026
Posted by: LAHR92
from WISCONSIN
GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tax offers
on January 23, 2026
Posted by: MeKatie
from Michigan
I wanted the free turbo tax. It didn't seem to be offered.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
alright
on January 23, 2026
Posted by: aricher
from massachusetts
should be cheaper, considering I did the work myself. should not be an extra charge for filing online.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is Awesome
on January 23, 2026
Posted by: Johnson T
from 7426 Burnway Dr
Very easy to maneuver, even a simple'ton like myself. I recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
FED-state txes
on January 23, 2026
Posted by: MrStoker
from Virginia
I have used turbotax online for several years and have been very satisfied with the results
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
46 minutes only
on January 23, 2026
Posted by: Andis2026
from Nevada
They guide you through easily. It made sure everything was accurate. I have been using Turbo Tax for over 10 years. Easy interface.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great!
on January 23, 2026
Posted by: Darren C
from Columbia, Mo.
Simple to use. The in application prompts allowed me to navigate my returns.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com