Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,400 Reviews)
Rating breakdown 87,400 reviews
5 Stars
64,906
4 Stars
9,619
3 Stars
4,254
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Be transparent about what is free and what is not
on January 23, 2026
Posted by: LukeRC
from Ohio
I think the product worked very well but I think the way that I got tricked into paying the deluxe after all of my tax information was entered was scummy. Telling me I need the deluxe after all of this was put together because of a few categories is not transparent. Changes should be made to inform that a specific aspect of the service requires the deluxe version as that information is being entered. Using this felt like a rug pull due to taking advantage of how confusing taxes are. I appreciate the service, just be more up front about what is free and what is not in the future please.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on January 23, 2026
Posted by: CDB76
from Ky
Easy to use, quick process look forward to using again
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Job
on January 23, 2026
Posted by: Bethy03
from TN
Fine but a few LESS pop-up boxes asking how i am doing or offering expert help would be great.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ur good
on January 23, 2026
Posted by: Whitdndbhfbsk
from Utah
It was fine thanks for the help i dont want to fill this out its taking forever thanks
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great job
on January 23, 2026
Posted by: Kenz0418
from Alabama
Helped me very everything done, very efficient. Would recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on January 23, 2026
Posted by: Peanuthop
from 516 E Brookland Park Blvd
Easy to use, have great ways to begin until the end. everything was accurant and compatible. Features were incredible.The guidance was unbelievable. The interface information was good.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is a lifesaver
on January 23, 2026
Posted by: Saras2973
from Illinois
Accurate every year and very easy to use! I will continue to use turbo tax!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 23, 2026
Posted by: bcc151
from utah
awesome great easy quick helpful nice convenient .
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com