Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
awesome
on January 23, 2026
Posted by: dottieluke93
from fl
easy as always. i never have a problem with this. love it
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 23, 2026
Posted by: Hollowaytash
from North Carolina
It was very easy and I love turbo tax they help I get the max
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for sharing your great review with us! We're so glad that TurboTax was able to help you get a refund that you're happy with, and we look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ease is losing to upgrade fee and data traps
on January 23, 2026
Posted by: Anderson302
from FL
This is still an easy way to get things done quickly, but it's becoming a struggle to avoid traps for using personal information or paying for upgrades that are, for me certainly, unnecessary. This isn't new, but it's more nefarious the way upgrade options and data permissions are presented multiple times and sometimes without the option to skip them. I had to get creative with the site just to avoid signing away what little remains of my privacy. The fees for early payment and processing are also reaching a point where I can't help but ask myself if I would rather keep the $90 and go back to doing things myself next year. If the dubious traps get any worse, that's exactly what I'll do...and I won't return once that point is reached. Someone thinks they are being clever to pad margins via UI traps. I think they might be working towards obsolescence.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy experience
on January 23, 2026
Posted by: anon12534
from oklahoma
Only thing I dont like is the fees for forms I prepared myself
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Pezzy
on January 23, 2026
Posted by: EPzy
from South Carolina
Filing my taxes for the 11 year. Was easy as always, very simple.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the best
on January 23, 2026
Posted by: JES5757
from Mississippi
Very user friendly and easy to navigate each step.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesome
on January 23, 2026
Posted by: Kinny22
from Buffalo Ny
I use it every year and it hasn’t disappointed yet. Very quid an accurate
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A lot easier than last year
on January 23, 2026
Posted by: JFoy718
from New York
I had an easier time filing than last year. It was my second time filing on my own
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com