Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Scam Likely
on January 23, 2026
Posted by: Crazy Mike
from Nevada
You tried every which way to trick us into extra charges. I can't believe we had to pay $49 just because we had more than $1500 interest
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My go-to for all Tax needs!
on January 23, 2026
Posted by: TLTC6
from 112 Coleman Way
Always quick and easy to use! But knowing there is help if and when needed makes the process so easy!
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 23, 2026
Posted by: iacano
from ohio
thank you! ok ok ok ok ok ok ok ooooooooooooooooooooo
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Is Awesome
on January 23, 2026
Posted by: Howie26
from Florida
The site is easy to navigate and I really enjoy the features and guidance the software provides.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fraud
on January 23, 2026
Posted by: Sbean12345679
from Tennessee
You guys advertise at 40$ then it’s 100 by the time you file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
state filing wouldn't complete
on January 23, 2026
Posted by: Heather1237
from MS
state filing kept having an "error" pertaining to my name on the form. It kept throwing me back into it to "fix". Now I have to file by mail which is extremely aggravating - especially since I paid to file online.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yes
on January 23, 2026
Posted by: Pianna
from SC
Quick, easy to understand . Good for do it yourself
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great service
on January 23, 2026
Posted by: JPF777
from WV
Easy and simple. Very quickly did my taxes through TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com