Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
awesome and helpfull
on April 13, 2026
Posted by: Benny and Bev
from 6198 Douglas Manor Court
I had a bit of trouble and Kaitlin was great, she was patient and thorough
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too much fancy screens and not enough simply works
on April 13, 2026
Posted by: 26MissM
from FL
Turbo Tax seems to make what should be a simple return overly complex and time consuming. The program asks the same question over and over again just in different ways rather than guiding you start to finish on a single round of questions. The program wastes a lot time showing you fancy and very unnecessary graphics saying "We are checking this" or "reviewing that". All those graphics and wait screens are a waste of time. As to features... it does your taxes. There aren't any other features. After spending about two hours on what the program said would take one and common sense says should take 30 minutes, my simple return cost me $100 so they could get me a return of $0. Had I not used this program and instead hand written the forms, I would have paid the government $0 and would've had to spend 78 cents on a stamp. So, no value here.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Taz Awesome
on April 13, 2026
Posted by: Niteowl67
from NJ
Fast, easy, no stress....done in no time! Enjoyable tax time
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
accurate
on April 13, 2026
Posted by: Ponchoss
from WASH.
I didn't get my free file, confusing?? So I had to pay more to complete this.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Confused
on April 13, 2026
Posted by: Let58
from Oregon
Being able to file online is beneficial - but sometimes it shows you that you do not have to file a certain form or return (example: Washington State Tax return - online it said I did not have to file with Washington then at the end it shows that I didn't complete it - very confusing
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
not E-Filed
on April 13, 2026
Posted by: Kate2884
from CT
I thought I e-filed this last night. The system doesn't make it clear that the return was submitted. I thought I completed it last night.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mail
on April 13, 2026
Posted by: Curt75a
from Ga
I feel like you guys should be able to resubmitted when the text people send at 4/15 Buy mail
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbor tax
on April 13, 2026
Posted by: Pete Kristin 2025
from iowa
it was easy to use and user friend. it was fine it was helpful
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com