Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,469 Reviews)
Rating breakdown 87,469 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Money grab
on January 23, 2026
Posted by: Bruh61
from Virginia
Exploitative pricing system. Constantly trying to upsell and falsely advertising free or cheap filing but instead youre met with bogus reasons as to why you have to upgrade your filing method and charged ridiculous amounts of money. Its a money grab. The only reason I use this service is because my information is already saved here from previous years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 23, 2026
Posted by: Daddy Angel
from Ohio
Easy tom complete, took less than an hour,
im sure i will use it again next year
im sure i will use it again next year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 23, 2026
Posted by: KeikoMika
from Texas
I found it easy to see and understand. The only problem I found was when I went to the part where they were trying to get me to pay extra money.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ez pz
on January 23, 2026
Posted by: CTucke
from Tn
I’m so glad to be done in about 20 minutes filed and sent
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Upgrade Options
on January 23, 2026
Posted by: Airplane8937
from Washington
Kept pushing to upgrade my plan. After several times of pressing no I do not want to upgrade I got charged at the end anyway. Very frustrating as it is not cheap.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It was fine
on January 23, 2026
Posted by: A j boy
from Maine, ME
The expert was alot of help would def recommend, even got a discount for giving it a try
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
perfect and effective
on January 23, 2026
Posted by: NachoM
from California
Very effective and easy to use, I don't have much idea about all this, but turbotax it's my ally
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty good
on January 23, 2026
Posted by: Kindle2
from Montgomery,AL
I've used turbo tax for a couple years now and my parents have used turbo tax for years. It has never let us down it's easy to use and I like the access to help even though I've never had to use it. I'm not crazy about the fees but they aren't outrageous so 4 out of 5 star.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com