Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,469 Reviews)
Rating breakdown 87,469 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
too many fees and costs
on January 23, 2026
Posted by: nfkjwnefwfnkjw
from Nv
Fees,Fees, Fees..... too many. Charge to efile?Really?
Pros: My employment status changed this year, I moved, I bought or sold investments, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
15 Years of Stress-Free Filing
on January 23, 2026
Posted by: MattyDee80
from California
TurboTax has always been a great tool to take the stress and complexity out of filing taxes. The last two years, especially, have been notable for how good they've become at walking the user through exceptions and nuances of reporting. I'm so thankful to have used them for the last fifteen years!
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on January 23, 2026
Posted by: Sam1793
from Nebraska
I enjoy being able to do my taxes from home. Very easy to input information and complete everything!
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
So and so
on January 23, 2026
Posted by: Damanisme
from Warren ohio
Taking to long and it's exhausting finish so already for real
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty Simple & Straightforward
on January 23, 2026
Posted by: Josephinemarie
from Ohio, OH
fast, quick, easy. a bit pricey, $200 in fees overall. but very simple so definitely paying for convenience.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Read the fine print
on January 23, 2026
Posted by: Pseudonym7
from MN
TurboTax has gone down hill. Disappointed that everything is hidden with paywalls and done in a way to confuse and scam people.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 23, 2026
Posted by: MARCUS1963
from Mississppi
It was wonderful AND DELGIHTFULL iT WAS THE BEST. gREAT JOB
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax was good, no longer the best.
on January 23, 2026
Posted by: JCJ26
from Texas
The fact that becoming unemployed and needing to enter a 1099-G prevents you from using the free service, literally preying on those struggling that need their own money returned to them the most, makes this the last year I'll ever use your product. Ridiculous.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com