Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,469 Reviews)
Rating breakdown 87,469 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love Turbotax!
on January 23, 2026
Posted by: karenxoxo23
from washington
Super easy to use affordable and very accurate! I highly reccomend
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
N/a
on January 23, 2026
Posted by: Raecole
from Texas
It was great! Very helpful direct you step by step
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbotax needs a bit of fixing.
on January 23, 2026
Posted by: SomebodyThatCares
from Michigan MI
the one box that needs to be filled for property tax should have an actual guide for finding the tax price, the line 2 f col. a. if you don't understand what i mean, its because after jumping through hoops just to find what it was, i didn't completely feel like remembering it because of how frustrating it was. it was only after i found it that relief took over and i didn't care any more. non the less, im not the only person thats had this issue, so i would recommend figuring out how to fix it.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax
on January 23, 2026
Posted by: TyTy954
from Florida
For the most part Turbotax is easy to use. It takes a while to complete even for a basic return but it's still way more convenient than having someone else do it for you.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Getting worse
on January 23, 2026
Posted by: Davo23173
from New York
Used to be seamless. Now it doesnt integrate with the pdfs you upload. It should also read last years returns. Finally, the website is glitchy and questions are redundant.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
More annoying than ever!
on January 23, 2026
Posted by: embr34
from wa
Incredibly obtuse to figure out how to use the non-delux version, and seemingly impossible to reset once you've accidentally done so!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 23, 2026
Posted by: Sonequa
from ohio
I love using tubo tax. great service,will tell other to use it..
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to use
on January 23, 2026
Posted by: Lucal
from Mo
I used the do it by yourself and it was very helpful guiding me and the format wasn’t confusing it’s definitely user friendly and the taxes appear to be accurate
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com