Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,469 Reviews)
Rating breakdown 87,469 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
I've had a great experience
on January 23, 2026
Posted by: TKerr5101
from IL
Very kind and geniune customer service. She was equipt with the answers and I really appreciate the awesome customer service.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 23, 2026
Posted by: RougeOne
from TX
Many many years using TurboTax. quick and easy as always.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax
on January 23, 2026
Posted by: Trevin113
from Texas, Tx
Easy to use and fast. I use the same service every year, no complaints!
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy self file option
on January 23, 2026
Posted by: Sunflowerjunkie
from 538 Wooten Road apartment b
Easy self file option, reviews every tax credit possible to get you the best return. Easy Free and paid options
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SASHA
on January 23, 2026
Posted by: Smonroy0621
from CA
10/10 very easy to use. Simple and helpful guidance each step.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Got forced to pay almost $200
on January 23, 2026
Posted by: HaizyP
from California
I have used turbo tax for years and this year when I started the free return I was forced to pay $167 in "turbo tax fees". Throughout the whole process I clicked the free options or no to the upcharges.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No better way to do your taxes
on January 23, 2026
Posted by: Zoricic
from Oklahoma, OK
I've been using Turbo Tax for about 4 or 5 years now. Never been a problem and taxes come back quickly. Turbo Tax goes over the tax laws each year and upgrades the system to ensure that you are getting the latest and the most accurate format to submit your taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I hate to do reviews but I had to do one!!
on January 23, 2026
Posted by: thatoneperson259
from Az
Turbo tax is very easy and coinvent. They help you walk through the process from the start to the end. Also very affordable. I was able to upload my w-2s.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're thrilled to hear that you were happy with your filing experience! We appreciate the feedback about our fees, and will be sure to share that feedback with our team.
Written by a customer while visiting turbotax.intuit.com