Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,469 Reviews)
Rating breakdown 87,469 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Glitchy
on January 23, 2026
Posted by: tbtxuser86
from New York, NY
The Document ID number box is glitching. It won't accept the number and I am entering it correctly. Now I have to print and mail instead of filing electronically. There should be an option to bypass since it does not work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I will ALWAYS use turbotax
on January 23, 2026
Posted by: mata2007
from Texas
Super easy and quick to file! I will always use turbotax to file my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on January 23, 2026
Posted by: Ang7771
from CO
Fast and easy, no problems, all done for this year!
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest Tax Filing Ever
on January 23, 2026
Posted by: Tax Filing for Everyone
from Florida
The process was one of the easiest I have ever experienced. They explain and walk you through each step and review each section multiple times. It’s impossible to mess up!
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
right on
on January 23, 2026
Posted by: drob813813
from ms
I was helped so well and it went by fast and easy!
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great service
on January 23, 2026
Posted by: haha36
from 420 William Wallace Dr.
easy and effective... thanks TurboTAX! See you next year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Does the job
on January 23, 2026
Posted by: Fruity2566
from Georgia
Good filling features but why all these fees though.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible never again.
on January 23, 2026
Posted by: Franknpunk
from Fl
I was tricked into using services I did not want or need and ended up paying 89 dollars for a free service.
Written by a customer while visiting turbotax.intuit.com