Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Easy and simple to use
on January 24, 2026
Posted by: tpd31020
from connecticut
Was a nice experience. Easy to use. simplified the experience. Could prompt the question if you had a 1099-R for the year, even though it is uncommon, was difficult locating the section. Had to look it up
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax made filing straightforward
on January 24, 2026
Posted by: NydiaTX
from Texas
TurboTax guided me step by step through my return and helped me understand credits and deductions. The process was clear, organized, and easy to follow.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 24, 2026
Posted by: Tommer61
from NC
I really enjoy Turbo Tax they make it really easy and I did it in less than an hour! You're worth every penny I don't have to pay to go to a service. Saves time and money for gas! And I get my money back quicker!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax!
on January 24, 2026
Posted by: Marriel
from Texas
Thank you so much this was very easy! User friendly
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Aesome!
on January 24, 2026
Posted by: Pastor Justin
from South Carolina
Very easy to navigate and I feel confident with the entire experience.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 24, 2026
Posted by: AD Money
from tx
Great product will use again in the future and also recommend to others.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Surprise charges
on January 24, 2026
Posted by: hfhwghfvhfvchv
from va
Unknown charges under free plan without being Informed upfront about additional fees and charges until the end. Do better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
User Friendly
on January 24, 2026
Posted by: ta613
from TN
The site is user friendly and explains in enough detail, but keeps it brief enough to digest. It makes taxes less stressful on the fly. I do not however, appreciate their recommendations in support of our current administration.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com