Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Ripping us off
on January 24, 2026
Posted by: tra875
from SC
I filed my taxes this year, and found a bunch of new charges, 35 bucks to have it deposited into my checking account???? 40 dollars to pay out of your refund???? Don't you make enough off the sale of turbo tax? Next year I will look into different options.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using TurboTax for over 5 years
on January 24, 2026
Posted by: Ty TaiLynn
from Texas
Been using TurboTax for over 5 years. I totally appreciate the company. Wonderful features. Quick process with available support if needed.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax - Expensive but Thorough
on January 24, 2026
Posted by: SheSke
from Florida
Thorough as usual but expensive. Price went up to $49.00.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on January 24, 2026
Posted by: MaximusAS
from Connecticut
Thank you. I have used TurboTax for many years and am a very satisfied customer.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
They’re not straightforward
on January 24, 2026
Posted by: Not real happy 3
from Florida
They say I can file the taxes with the $40 taken out of my return but always seems to be the maximum money paid like $89. I don’t mind paying, but if they would just be straightforward and not deceive you which I feel deceive they’ll be here because it’s supposed to be free..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
one problem
on January 24, 2026
Posted by: jesj65
from Portland, OR
sucks i had to upgrade from the regular do it yourself plan to do my taxes and then had to pay another $40 to have it go to my bank account
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy!
on January 24, 2026
Posted by: sbodhi33
from NY
Turbo tax made this easy and fast! thank you! REALLY APPRECIATE IT
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great guidance
on January 24, 2026
Posted by: Epole414
from FL
Very smooth process! I've been using the service for years now and things have greatly improved.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com