Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Encouraged fees
on January 24, 2026
Posted by: Stewww
from Arizona
I have worked with Turbo Tax for years now and been justly satisfied, up until this year. I noticed a lot of workaround fees during my filing this year. They are not mandatory, but if you are looking for convenience and not paying attention they end up making extra money from you. Be mindful and look for the extra options when fees are being noted. The additional fees can be avoided for the most part, but it feels particularly shady this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use them every year!
on January 24, 2026
Posted by: Vdawgg1
from NV
They r great i use them every year and my family i highly recommend. easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax SUCKS
on January 24, 2026
Posted by: bob0513
from Florida
Turbo Tax sucks and I do not understand why you are taking $89 out when I have filed for free in the past. IT SUCKS.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax
on January 24, 2026
Posted by: 1perucho1
from tx
I wanted to do my taxes at no charge but it never gave the option.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
tax time
on January 24, 2026
Posted by: biggod93
from kansas
easy use to and very affordable, would highly recommend to anyone
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
expensive
on January 24, 2026
Posted by: M70F
from az.
88 dollars is to much to pay for a 75 dollar return ? service is fine. we're retired and fixed income. Might be my last time using this service. it should be free for seniors!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
none
on January 24, 2026
Posted by: Ybeale1015
from Maryland
very easy to complete taxes. Easy to manage on-line and complete my tax returns.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use it every year.
on January 24, 2026
Posted by: Aude2583210705
from PA
I use turbo tax every year for the past 15 years. Very easy to use, helpful and interactive.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com