Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
AMAZING
on January 24, 2026
Posted by: RINKRAT2213
from OREGON
AS ALWAYS TURBO TAX COMES THROUGH AGAIN. ALWAYS HELPFUL, GREAT COMMINICATION.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the way to go!
on January 24, 2026
Posted by: MoCoHokie
from Virginia
Turbo Tax was very user friendly. Cost comparable with our local CPA. Very convenient.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and accurate
on January 24, 2026
Posted by: jskelton06
from Illinois
Easy and accurate with guidance and references for questions.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on January 24, 2026
Posted by: David 2026
from Georgia
It was awesome and easy to work with step-by-step. Instructions was great.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is a cheat
on January 24, 2026
Posted by: Cindy67k
from Kentucky
This was supposed to be free but you charged me anyways and it's not right. You cheated me out of my full return because I was doing this on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax is okay. Not terrible, not great either.
on January 24, 2026
Posted by: Jonanimal
from VA
Every year it gets more slippery and sneaky with the random little fees for this or that convenience they try to get you for. It's annoying, but otherwise it was done quickly enough. But then again my return wouldn't be complicated no matter where it was done at.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
EFiling
on January 24, 2026
Posted by: Squirt4242
from Indiana
It was difficult to navigate through all the questions
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Fees too High
on January 24, 2026
Posted by: Montana Fred
from WA
Turbo Tax is easy to use, but the fees are high even after the lawsuits
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com