Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Sneaky charges
on January 24, 2026
Posted by: CamW411
from North Carolina
I selected Expert Assist Deluxe for 2024 filings because of more complicated circumstances, but it was added automatically for 2025 filings. I didn't use expert assistance, and I noticed the add-on when I had everything done and ready to file. I had to completely start over to remove the extra charge! And that's on top of being forced to use Deluxe to handle extremely common circumstances. I'll be checking out competitors before I even think of using TurboTax again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
HIGHLY RECOMMEND
on January 24, 2026
Posted by: SXNTIROD
from 10606 shaenleaf
I have used turbotax for the past 2 years, and it has been so convienient filing taxes. It doesn't even take an hour of my time.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
i love turbo tax
on January 24, 2026
Posted by: maditchida
from texas, TX
so easy to use and fast. i feel like it’s being done for me.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Details
on January 24, 2026
Posted by: Bella Loveless
from 20255 Suncoast Dr.
Very Helpful in navigating through all the fine details in my return.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax helped
on January 24, 2026
Posted by: JennRN1
from SC
Easy to understand and use. Explanations were much needed and guidance was appreciated
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Quick
on January 24, 2026
Posted by: LETuttle90
from UT
I am always worried about making sure that everything is accurate and that its done on time. Turbo Tax helped me get it done with the least about of anxiety.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Bad coding- Algorithm loops
on January 24, 2026
Posted by: Rob5701
from Texas
I had to totally abandon using the app because I got stuck in an algorithm loop that I couldn’t escape. I switched to the mobile website and it worked better. But there was still a point where several screens repeated, but the second time it moved forward. You all need to work on the coding. SERIOUSLY. It’s bad.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on January 24, 2026
Posted by: GuyB69
from Ca.
Turbo Tax makes it easy to file your Fed and State taxes
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com