Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
ripped off
on January 24, 2026
Posted by: Anonymous
from arizona
you are crooks because I got 0$ from fed back and 25$ from state, and you charged me 96$ to file from the free file turbotax edition
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on January 24, 2026
Posted by: genni549
from Colorado
TurboTax is a great product that makes an otherwise tedious and confusing task very simple. It is accurate and helpful.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Process
on January 24, 2026
Posted by: JojoEz20
from NM
Third year using Turbo and the experience is great
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great stuff
on January 24, 2026
Posted by: turbo P Man
from IN
so easy 20 years in a row with no problems this year 15 minutes and doubled my return
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
No more standard do it yourself filing.
on January 24, 2026
Posted by: 1DISSATISFIEDCLIENT
from allover
This is the last time I will be filing with turbotax. I filed with turbotax for a long time now, and always gave me the option to file standard DIY method. Now its forcing me to pay a deluxe upgrade without offering me a standard file. And they get you at the end of filing. When your already done with your taxes and its ready to file. In the beginning it stated it was letting me file for free, at the end after i completed my returns. They give you no other option but to charge. Like I said, I USE to like turbo tax, but now, I will not be filing with turbo tax any longer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SO EASY!
on January 24, 2026
Posted by: Delvaun216
from Virginia
Easy to use! I ended up being refunded than I would have ever guessed since it walked me through the process step by step offering suggestions.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thanks for sharing your great review with us! We're so glad that TurboTax was able to help you get a refund that you're happy with, and we look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 24, 2026
Posted by: Chibiblueberry
from MI
I've used turbotax every year for taxes and it's simple and gets the job dondone
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
accurate for your taxes
on January 24, 2026
Posted by: jtz707
from California
I have been using TurboTax since it first started on the computer and love the simplicity and accuracy of the program.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com