Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Thank you TurboTax
on January 24, 2026
Posted by: nleaverton
from AZ
Easy to use and understand. Clear directions, Trustworthy
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025
on January 24, 2026
Posted by: djrs191
from sc
great experience! highly recommend will be using turbo tax next year
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on January 24, 2026
Posted by: Harleyy
from NC
Process was very easy and fast. Would definitely recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Checkout changed and Fees Changed
on January 24, 2026
Posted by: Anonymous6180
from IL
I chose self filing for 49, & 39 to file w/ state. checkout was misleading, it added additional 40 fee just to pay from federal return totaling 128.00 i backed up to just pay 49 and 39 with bank card instead, & it said total 88, i clicked submit, it became 128.00 on the receipt it added 40 again as Online Refund Transfer fee total 128.00. i did not agree to this when i submit it as 88 at checkout. It was misleading.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on January 24, 2026
Posted by: Sbender78252
from Texas
I have always filed married. This is my first year filing for myself in a while. Turbo tax is very easy to follow. it helps you get the best return possible.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy to follow
on January 24, 2026
Posted by: Cardinal57
from CT
I did my taxes myself with the help of Turbo Tax and it was very easy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is helpful
on January 24, 2026
Posted by: Ernandeb
from Texas
I have used TurboTax for years now. I am very impressed on how smooth using TT can be. Even with added expenses or added income, TT seems to work wonders on putting things together.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Software is easy to use and provides guidance
on January 24, 2026
Posted by: DragonLady2026
from North Carolina
The software is very easy to use and provides cler and concise guidance to do your taxes. The only dislike was the constant pressure to upsale the product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com