Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Amazing
on January 24, 2026
Posted by: ASAP123
from Texas
It was efficient and great. Would recommend and it was easy to follow along and get questions answered.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple to use
on January 24, 2026
Posted by: RitaGR26
from Tennessee
I was very nervous but TurboTax made it very simple to follow and put me at ease.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo is awesome
on January 24, 2026
Posted by: mark 2026
from texas
TurboTax is a popular tax-filing software known for being easy to use and helpful, especially for people who are not familiar with doing taxes. The program walks users through the process step by step with simple questions, which makes filing less stressful. It also allows users to upload tax documents, such as W-2s, which saves time and reduces errors.
Another positive feature of TurboTax is the support it offers. Users can access help articles, chat with support, or even get assistance from a tax professional if needed. This makes it a good option for people who want extra guidance while filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
did ok
on January 24, 2026
Posted by: Rebah31628
from florida
took a bit, help wasn't really helpful with questions. Some questions could be misunderstood
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Over it! Paid $88 to do myself.
on January 24, 2026
Posted by: Charity01
from Mississippi
Very pushy! Can’t get your full refund without paying extra. I had to pay $88 upfront to do everything myself! Would cost the same to go somewhere else a less stress on me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and efficient
on January 24, 2026
Posted by: Brose41
from Michigan
Fast and efficient, easy to navigate and do your own return
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Step-by-Step Instructions!
on January 24, 2026
Posted by: kwnel
from AL
This is our second-year filing through Turbo Tax. We love the guidance that we receive through the step-by-step process.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The fees are ridiculous
on January 24, 2026
Posted by: effyouturbotax3194
from rhode island
They charge way too much money for me to file my taxes MYSELF WITH NO EXPERT HELP!!!! $128 is ridiculous.
Written by a customer while visiting turbotax.intuit.com