Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbo Tax
on January 24, 2026
Posted by: rhollier82
from Texas
Turbo Tax works great. Is very easy to use and is also fast
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax
on January 24, 2026
Posted by: Mbg66
from Ohio
It says start for free and then they charge you so it shouldn't say anything about beingm free because it/s not
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
OK
on January 24, 2026
Posted by: BC9802
from Arkansas
There is nothing to say. I did the tax returns on my own. Thank you for letting me use your system.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
good
on January 24, 2026
Posted by: ashcook
from Mississippi
good website to file on, getting a little expensive
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I can do Adulting things!!
on January 24, 2026
Posted by: Dwaaam
from Nevada
My experience with TurboTax has been awesome! I had initially tried filing myself, but the outcome was going to be in the negative.. So, I decided to try again with TurboTax, without an appointment, and ended up in the positive return category!! Pretty cool that I prepared my own taxes, but they showed me tax breaks I had no idea I could claim! Definitely going to use this company again!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thanks for sharing your great review with us! We're so glad that TurboTax was able to help you get a refund that you're happy with, and we look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes it easy and enjoyable!
on January 24, 2026
Posted by: JJ Dub
from California
Been using this service for three years and I can't se myself switching. The interface is awesome, the navigation is easy and it is a breeze!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Is the rock
on January 24, 2026
Posted by: Anonymous
from Phoenix, AZ
The process was incredible and very easy to use and navigate!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Reliable, easy and fast!
on January 24, 2026
Posted by: Knova833
from North Carolina
I've been using turbo tax for around 10 years. I love it. It makes filing my taxes easy. It guides me through every step, doubles checks everything, helps met get the most back with my refund, and it doesn't take forever. It takes me around 45 mins to an hour. If I have questions or am confused about something, theres either a highlighted blue sentence or question to click on that explains it, or you can ask the help guidance chat person in the bottom left of the screen. Its about $100 to file state and federal combined, it gives you the option to get it direct deposited, and to pay with your refund if you dont have the money to pay for it right then. You can track your refund to see what the status is, and it keeps your info for the next year so you dont have to re-type in all your info. Turbo Tax has been reliable and accurate every time. Highly recommend 👌
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com