Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,468 Reviews)
Rating breakdown 87,468 reviews
5 Stars
64,951
4 Stars
9,631
3 Stars
4,259
2 Stars
2,724
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Superb
on January 24, 2026
Posted by: Khris80
from CT
Every year it doesn’t change. TurboTax has excellent customer service. It’s simple as that. The only reason I need to continue to use it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Was 0 star but 3 stars after turbotax free
on January 24, 2026
Posted by: Freefromnowon
from South carolina
Could not proceed past getting started on my historic account. Forced loops initiating expert assist. Had to clear and go to turbo tax free in order to get this ez return done. So 0 stars at first. Free worked at 5 stars. So 3 stars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease
on January 24, 2026
Posted by: KAK8
from California
Love the ease of using Turbo Tax. The system navigates you through all the questions in regards to potential tax credits; however, if you know that not any tax credits would apply then you can by-pass and just continue to move forward eliminating areas that are not applicable to you....saving time.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super easy
on January 24, 2026
Posted by: Jodizzlefizzle
from Oklahoma
I have used turbo tax for years. It’s always helpful and fast.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 24, 2026
Posted by: TytiannaN94
from illonois
Quick and easy process. Completely satisfied. 10/10 recommend
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
always a fast/easy process
on January 24, 2026
Posted by: Fee85
from Wa
Used Turbo Tax for years and I l9ve how easy and accessible it is for me
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
just great
on January 24, 2026
Posted by: connieladyc
from Texas
It was an easy process. I do my own taxes every year thanks to TurboTax. Anyone can do it. It's a great program.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax needs to stop taking peoples money!
on January 24, 2026
Posted by: kevin15751234567890
from Missouri
When I started turbo tax it was free and now there is a charge for everything. This is not the turbo tax I know and loved. I am doing all the work why should i have to pay out of my hard-earned money.
Written by a customer while visiting turbotax.intuit.com