Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,464 Reviews)
Rating breakdown 87,464 reviews
5 Stars
64,949
4 Stars
9,630
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Disappointed
on January 24, 2026
Posted by: Jolly TaxPayer
from WASHINGTON
I've used TurboTax to file my taxes every year since 2009. Im honestly pretty disappointed this year. I wasnt allowed to file without consenting to services I didn't want twice. And then lost over 100 on my return when I couldn't get the purchase covered with my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worth It!
on January 24, 2026
Posted by: jujuM25
from Missouri
I love using turbo tax, I wasnt able to use it last year due to my deployment area in the world but they did not let me down this year. Thankyou so much for everything.
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
graet sofware
on January 24, 2026
Posted by: taylorkrist
from ca
easy to use. quick, safely stores you info from the year before
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pretty easy
on January 24, 2026
Posted by: MochiOwner
from California
Much like the standalone application, I was hesitant to use the online version. But, I know feel the interface and security is good. The online version a some security features which is comforting.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awsome
on January 24, 2026
Posted by: ellyyy
from florida
i have used turbo tax for years and i love it. it is my go to
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Its easy and accurate
on January 24, 2026
Posted by: K0904
from TN
LOVED IT, EASY TO FOLLOW AND GOT MONEY QUICKY BY E FILE
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
It's great to know your refund was processed promptly. We appreciate your trust in TurboTax and are pleased we could help deliver a fast experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 24, 2026
Posted by: Josh2448
from Florida
Very simple and fast to use. I really enjoyed using Turbo Tax.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Fees to high for self serve
on January 24, 2026
Posted by: Noodles278
from Co
Fees to high doe me doing myself nothing free or low about using them
Written by a customer while visiting turbotax.intuit.com