Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Easy
on April 13, 2026
Posted by: Peanut112
from Texas
Easy to use, but could be more affordable. I think an account may be cheaper.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast, easy, and convenient!
on April 13, 2026
Posted by: Mari123456789
from WA
Thank you for creating a product that did not require me to take too much time to file my taxes on my own! It was fast, easy to understand, and straightforward. I LOVE Turbotax!
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great!
on April 13, 2026
Posted by: Chev12535
from Massachusetts
Turbotax is great! I like how I can use them to get my taxes done every year!
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Unpleasant Surprise
on April 13, 2026
Posted by: Nellbelle2
from Pennsylvania
The added fees and the only other option(s) to get my refund for free, besides Credit Karma or having to pay $35 to my bank, was an unpleasant experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Pay money to pay money
on April 13, 2026
Posted by: hans71452934520
from WA
You have to pay to enter your forms so only 2 stars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome
on April 13, 2026
Posted by: melfrank
from Virginia
really so simple and easy. I love using this tax program
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on April 13, 2026
Posted by: E Weis
from California
They make filing taxes super quick and easy. Been using for the last 4 years and will not use anyone else.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
False advertising... ints not free
on April 13, 2026
Posted by: Deceivedagain
from Utha
it was advertised as free. why is there a fee before I transmit?
Lying company...false advertising.
Lying company...false advertising.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com