Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,463 Reviews)
Rating breakdown 87,463 reviews
5 Stars
64,949
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Been using turbo tax for years! Love the service!
on January 25, 2026
Posted by: Brdz94
from Tx
I love filing with intuit TurboTax!! I recommend it!
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax with One Glitch
on January 25, 2026
Posted by: LuluAugust1952
from California
I was very frustrated in the wages/income section. It allowed me to enter my social security and it wouldn't allow me to enter my retirement income. I had to start over as if I never entered it before. Very frustrating and used a lot of my time going back and forth. Other than that I love doing my taxes on Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick and easy, but becoming WAY overpriced
on January 25, 2026
Posted by: Zseif23
from Ohio
Makes filing returns easy, fast, and ensures accuracy as well. Only complaint would be the cost, and the intentional difficulty in declining add-ons or upgrades. If the process was setup to default all selections to the most inexpensive one available, it would be perfect. Instead, they sneak their "Deluxe" or "Max" packages into the review process that, if unnoticed and one doesn't de-select it on that page, then they are basically tricked into paying higher prices for the services, even when the higher priced package is not required for them to file their return. And lastly, I should not have to have over $150 deducted from my refund just to use the basic filing service with early refund processing.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we’re always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax sucks!
on January 25, 2026
Posted by: MarshaD54
from NV
This product sucks. I only gave it 1 star because there weren't any options for 0 stars. It's taken me 5 hours to file something that normally takes 30 minutes. The download/physical version was more user-friendly and made more sense. Not sure I will buy TurboTax again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 25, 2026
Posted by: humantiff
from Mississippi
quick and easy. helped with any questions I had, tax season is always very distressing and stressful for me and turbotax helps with that.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is so easy! Will definintely use again
on January 25, 2026
Posted by: samk208
from 1804 Lasalle Place
Easy to use step by step instructions. Completed my return in no time! Will use TurboTax again in the future.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So simple to navigate
on January 25, 2026
Posted by: Kristy68
from Michigan
Have been using Turbo Tax for years. Quick and easy to complete
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax great
on January 25, 2026
Posted by: Buddyky
from washington
turbo tax was very easy to use. will use again next year 2026
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com