Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,463 Reviews)
Rating breakdown 87,463 reviews
5 Stars
64,949
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is easy, simple & convenient
on January 26, 2026
Posted by: ANGTurtle28
from TN
Turbo Tax has always been the way to go for filing taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Paying Multiple Times for One Service
on January 26, 2026
Posted by: ramrdzjr
from Georgia
I understand that there are separate charges for filing federal and state taxes, and I’m not disputing those. I knowingly filed both. What isn’t clear is why I’m also being charged for what appears to be an additional “service” just to transfer my refund.
That’s where the confusion comes in—and even writing this, I’m still not fully sure what that fee actually covered. The entire experience felt like one continuous, guided process where I entered my own information and followed prompts, yet the final cost was broken into multiple charges without a clear explanation of what each one truly added.
If I’m paying for a service, I should be able to clearly understand what that service is. Instead, it felt like I was paying again simply to complete the filing and receive my refund. This should be one clearly priced service, not several loosely explained charges at the end.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good job
on January 26, 2026
Posted by: KO7119
from TX
Quick and EAsy--I was able to complete it well thanks!
Pros: I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on January 26, 2026
Posted by: Bullybreed
from Pennsylvania
All went well and smooth on turbo tax , I recommend it to all.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax s awesome
on January 26, 2026
Posted by: sarabug43
from Indiana
I didn't have any help from your people this was fun
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Perfect Experience
on January 26, 2026
Posted by: Austin55Blade
from Missouri
Fast and everything went smoothly and accurately. Guidance was perfect and interface was easy to understand.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Lazy Mans Filing Service
on January 26, 2026
Posted by: jvftgyuiuyhu
from GA
Been using TurboTax for over 15 years. Never had an issue. Easiest and most affordable way to file your taxes. Frequent updates after you file to let you know the status of your return and when to expect to receive it. I also love that you can download your previous 8 years of returns. That came in handy this year when both my primary and back up hard drives crashed.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is awesome!
on January 26, 2026
Posted by: MPS334
from Montgomery, AL
Very easy step by step instructions! I will continue using Turbotax in the future
Written by a customer while visiting turbotax.intuit.com