Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,461 Reviews)
Rating breakdown 87,461 reviews
5 Stars
64,947
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Theft
on January 26, 2026
Posted by: Ftaxes1776v2
from Washington
Literally have to pay 90 dollars for the government to steal my money
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 26, 2026
Posted by: J0130
from Texas, TX
It was great. Very easy and straight-forward. Accurate.
Pros: My employment status changed this year, I moved, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Intentional trickery if you try to file for free
on January 26, 2026
Posted by: Packmon
from Florida
It was my intention to use the file for free but I believe the site was intentionally desighned to trick you into the "Do it Yourself Deluxe" for $49 by not listing the cost of it at the point of th only 2 options it shows you. The in order to have my refund direct deposited to my Bank account I was charged another fee of $35 which I didn't have to pay last year and also isn't mentioned until the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is my only choice for filing taxes
on January 26, 2026
Posted by: Wesley1964
from Tennessee
Have used Turbo Tax for years without any issues. Will continue to use it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is legit!!
on January 26, 2026
Posted by: Cesar91
from Texas, Tx
It was my 1st time filling my taxes with TurboTax, but it was so easy to do. everything was well explained to a point that I could fully understand the process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Just some thoughts
on January 26, 2026
Posted by: hendrk26
from WI
I like how easy and fast it is to use but now you charge me to use the product AND deduct a $35 fee from my refund. Just charge one up front price instead of trying to be sneaky.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 26, 2026
Posted by: doreen King
from va
user friendly great service great software great i
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is so easy
on January 26, 2026
Posted by: Suzyqok
from Texas
Awesome easy to use walks you through everything ok
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com