Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,461 Reviews)
Rating breakdown 87,461 reviews
5 Stars
64,947
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Thank you
on January 26, 2026
Posted by: Pestrell
from oregon
Super easy to use, I liked the feature of being able to start my return early
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is user friendly
on January 26, 2026
Posted by: Kyria89
from Florida
My experience was great, quick and easy. Have been using TurboTax since 2008
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Difficult; not impossible
on January 26, 2026
Posted by: Kevnnn
from SC
Very difficult. Terrible experience and issue still not resolved. A company called southern buckeye is linked to my account and cannot be removed??? When I went to file it kept bringing up my 2024 returns and was preparing an amended return?? A lady named Elizabeth saved the day, she cleared up most issues and is still working on the link with southern buckeye. If not for her the rating would be a 1. She is a 5!!!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is amazing
on January 26, 2026
Posted by: Ike005
from Texas
TurboTax is very detailed and professional. They are up to date with recent tax updates and credits.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Self service
on January 26, 2026
Posted by: Daijourna
from Washington
Love it. Been using them since I was 17. Helps me to understand theway I’m doing everything
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
awesome!
on January 26, 2026
Posted by: Pipersbabe
from me
Very easy to move through. Was able to easily download the software.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick Fast and Easy
on January 26, 2026
Posted by: Patiently waiting NOW
from Georgia
It was great. Fast and to the point. I was able to complete it with little to no questions
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is taxing!
on January 26, 2026
Posted by: JustTryingToMakeIt
from New York
Still cheaper than in person tax preparation but prices are too high. Charing $40 to use my federal refund to pay to use Turbo Tax then charging $30 to direct deposit is making the total almost $200 including the minimum fee for the Turbo Tax software is ridiculous for a low income citizen.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com