Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,461 Reviews)
Rating breakdown 87,461 reviews
5 Stars
64,947
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Higher Return, Higher Fees
on January 26, 2026
Posted by: HB1999
from Oregon, OR
All of the fees are ridiculous and frustrating. I am not exactly sure how I am getting my state refund when confirming that I am filing. The only positive is that I got a bigger return using Turbo Tax than other sites.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 26, 2026
Posted by: Doanld2424
from Minnesota
Program is easy to use. Done in less than an hour. Only issue I had was the ridiculous $40 fee you charge to have the payment taken out of your return. Thats a little ridiculous, I just paid up front. Easy program to use otherwise
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disgusting way to get money
on January 26, 2026
Posted by: Disgusted customers
from Kansas City mo
Turbo taxy is a scam it makes you pay for services you don't need even after clearing to re do it and searching for the forms. Utterly it's embarrassing to claim you can be trusted the you can't be
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Online is the best version of Turbotax
on January 26, 2026
Posted by: KC Efile
from California, CA
I have been using Turbotax for many years, but this is the first year I've filed on line.
The online version was even easier than the disk download that I normally use.
However, the online version did not recognize the download E-file from the previous year, and I had to get help to complete my E-file. Next year it should be smooth as silk.
The online version was even easier than the disk download that I normally use.
However, the online version did not recognize the download E-file from the previous year, and I had to get help to complete my E-file. Next year it should be smooth as silk.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on January 26, 2026
Posted by: AAGHUMPHREY
from Tennessee
I love Turbo Tax! I am able to do my own taxes and have been for 18 years now.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 26, 2026
Posted by: My taxes dome easy
from Oklahoma
Easy to use. Easy to ammend errors. Helpful tools.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is my GO TO EVERY YEAR!
on January 26, 2026
Posted by: Mkjstl314
from St. Louis, MO
I have been using turbo tax since i was 18 i love it and wouldn't use anything else!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on January 26, 2026
Posted by: KBinFL
from FL
Turbo tax was user friendly. Helpful with all the guidance you could need along the way. Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com