Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,461 Reviews)
Rating breakdown 87,461 reviews
5 Stars
64,947
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Beware of TurboTax Premier and Other Extra Fees
on January 26, 2026
Posted by: Annie404
from Georgia
Beware of TurboTax trying to pull a fast one on you into paying for the Premier package. It locked me into Premier at the beginning without asking. If you don't make sure you are using the deluxe package from the start, you have to call customer service if you want to downgrade it (it charges you more than double to use Premier versus the Deluxe), or you must delete everything and start all over, which is what I had to do. They make things easy, but WOW do they try to nickel and dime you for EVERYTHING, and those extra fees are the default for each step. I am definitely reconsidering using some other service next year because they seem to constantly have issues with misrepresenting things to customers. BEWARE.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was great
on January 26, 2026
Posted by: Alanonzo
from Washington
It was smooth. I enjoyed using it. Thank you very much
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 26, 2026
Posted by: Royce843
from Sc
It was such and easy thing to do I will do it again I
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on January 26, 2026
Posted by: Excellent really great
from North Carolina
Good always great results with turbo tax, thanks you
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
There great
on January 26, 2026
Posted by: Keithro22
from 3118 Willett Road
TurboTax is great it's very secured and taxes will be done properly
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Easy!
on January 26, 2026
Posted by: PMDrew24
from CA
Super easy to use and makes doing taxes a breeze. Thank you TurboTax!
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is so easy and fast!
on January 26, 2026
Posted by: Cel2026
from Texas
Very easy to file, and very helpful! The accuracy is spectacular along with the features and guidance it gives along the way
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on January 26, 2026
Posted by: Emilyrn
from UT
Easy to use. Fast. They help you every step of the way. I recommend to anyone filing taxes on their own for the first time.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com