Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax will likely get another class action suit
on April 14, 2026
Posted by: Classy_Actions
from il
I could have and should have just filed using the IRS provided software...it was actually more difficult (and expensive) to get the TurboTax software to do what I needed (1098T)...they will likely have another class action suit against them though--wouldn't want to miss that!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TailGator83
on April 14, 2026
Posted by: TailGator83
from Tennessee
Love it! So much better than having to make an appointment
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Excellent
on April 14, 2026
Posted by: TAMorris
from FL
Good Experience. Quick filing process. Will be using next year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
WAAAYYYYY TOOOO EXPENSIVE
on April 14, 2026
Posted by: TAXEDTODEATHINKY
from Kentucky
RIDICULOUSLY OVERPRICED! THEY ADVERTISE FREE AND CHARGED ME NEARLY $200, I PAID MORE FOR THE SERVICE THAN I EVEN GOT ON MY TAX RETURN! HIGHWAY ROBBERY!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
kearea was very good at her job
on April 14, 2026
Posted by: Shanemnix
from WestPortsmouth, Ohio
Keaira was very helpful and understanding of our issue .we think she has done a wonderful job at helping us.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is amazing.
on April 14, 2026
Posted by: June brown
from TX
Turbo Tax is my first choice program for filing my taxes. I am confident that my taxes are accurate and it is quite easy to complete and file. Great product!
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes
on April 14, 2026
Posted by: Vic1992
from Pa
Able to file taxes with a little bit of difficulty.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Refund
on April 14, 2026
Posted by: TheDegs1
from Texas
Decent experience however, I accidentally selected the deluxe do it your own refund and it wouldn't let me unselect that and file for free.
Written by a customer while visiting turbotax.intuit.com