Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,461 Reviews)
Rating breakdown 87,461 reviews
5 Stars
64,947
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great. Product
on January 26, 2026
Posted by: Rho 1
from Mississippi
Turbo tax is easy to use. Have used it for sever Years now with no issues
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is HORRIBLE
on January 26, 2026
Posted by: Kate15168569
from Texas
Disgusting money hungry company!!! I did my entire taxes myself and you made me upgrade anyway, I finished my entire taxes then you make me update to turbo tax plus at the end?! That’s wrong!! Then charging $40 to use my own return to pay for a program I didn’t even use is absurd!! I have used this program since 2018 and I will not be next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of Use
on January 26, 2026
Posted by: jules1975
from OH
Easy interface, ease of use, clear directions, quick results
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not good, just cheap
on January 26, 2026
Posted by: Laci02
from Texas
I have used this service for so many years without issue. But if you want a refund advance, they arbitrarily decide they do not want to give it to you with no reason. Dissapointing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of use is amazing
on January 26, 2026
Posted by: Metwo2223
from CO
It was incredibly easy. Just followed steps & answered questions & my taxes were complete!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TUROBO 26
on January 26, 2026
Posted by: HOOSIER27
from INDIANA
ONLY COMPLAINT, HARD TO GET THE PHOTO OF DOCUMENTS TO WORK
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is easy to use
on January 26, 2026
Posted by: Kat205
from Vermont
Doing my taxes with Turbo Tax is much less stressful than doing them myself. It's easy to use and I no longer have worry about slogging through all the rules and changes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome.
on January 26, 2026
Posted by: Joe202615
from Pennyslvania
Turbo tax is awesome. Offering great services and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com