Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,461 Reviews)
Rating breakdown 87,461 reviews
5 Stars
64,947
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is Awesome!
on January 26, 2026
Posted by: Ange55555
from Michigan
Easy to navigate and interact with - and fun!! Did not take long to submit.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy!
on January 26, 2026
Posted by: BecMc20
from Kansas
It is quick and easy to understand. They walk you through it step by step. So much less than going some where to have it done. Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 26, 2026
Posted by: CDCollins
from Mississippi
Everything was quick and easy as there were no problems
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Advertised as free but always charged
on January 26, 2026
Posted by: Free to File Questionable
from Florida
All though I have been using Turbo Tax for years, I can't understand that I am charged? It says file for free but I always end up paying $89 every single year. Free is supposed to be free. Can someone please give me an explanation for this?
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 26, 2026
Posted by: Dd77yfcyc6rcr6c6ex5e
from Ga
Easy to use
Eeeee yyyy traffic loontoo short
loontoo short
Eeeee yyyy traffic loontoo short
loontoo short
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
12 Years Running
on January 26, 2026
Posted by: KayBee90
from Colorado
Always simple to use. This will be my 12th year filing with Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!
on January 26, 2026
Posted by: Trent2025
from Tennessee
Loved everything it was fast and if I needed help they were right there
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Screen shaking
on January 26, 2026
Posted by: Bryan1207
from California
Everything was fine, however, the screen would shake uncontrollably throughout the whole process. It was making it difficult to read anything. I would have to use my camera app on my phone to actually read the screen.
Written by a customer while visiting turbotax.intuit.com