Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,461 Reviews)
Rating breakdown 87,461 reviews
5 Stars
64,947
4 Stars
9,629
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is user friendly
on January 26, 2026
Posted by: bsmitty678
from Indiana
TT was easy to use, thorough, and did not consume a lot of time.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Have used for years will continue to use Turbotax
on January 26, 2026
Posted by: WendyT64
from Washington
I've used Turbotax for years and like how simple it is to use. I can download all my information and it self populates the fields for me. It only took me 45 minutes to do my taxes!
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Overpriced software
on January 26, 2026
Posted by: BrianP3PO
from San Diego CA
This product is wildly overpriced. $88 to produce a one page tax return. Straight up rip off. Only reason I use it is for the direct deposit (and I'm lazy).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 26, 2026
Posted by: Wright14
from New york
Helpful and easy great to use easy to follow instructions
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo
on January 26, 2026
Posted by: mo belanger
from New Hampshire
The first year it was not free Charged me for a form that was not need and a charge for some other bank to process my refund
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Ripoff
on January 26, 2026
Posted by: DC4127
from 9217 Woodgate Circle West
I think it is a ripoff actually. Everyone says you can do it for free but YOU CANT. There is no " free" option. You can't move forward until you choose deluxe. You end up paying at least $100 . Total lies. I didn't need help as my information has been same for years. I have NEVER been able to file for free!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax forms easy to complete.
on January 26, 2026
Posted by: Mister Ed
from Texas
Great to complete tax filing. Forms are in detail and instructions are very simple to follow. I have used Turbo Tax for over 12 years successfully
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A No-Brainer Tool
on January 26, 2026
Posted by: Ed1917
from Texas, TX
TurboTax is very easy to navigate. Anyone wishing to do their own taxes can very well use this tool.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com