Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Sen ha ch r DM y
on April 14, 2026
Posted by: Fecri Aydemir
from St Louis mo
Thank you very much for helping me.rhjd we hjf4 ev y de ex Chi t each it w ash us we jg2y d Cy
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax rocks!
on April 14, 2026
Posted by: Standaman15
from New York
Very thorough and very easy to use! A great, stress-free experience!
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax SCAM!
on April 14, 2026
Posted by: Kai_S1
from GA
There is always some kind of catch. I selected the free tax return option and expected it to be honored, especially since I repeatedly declined the system’s $64 “max” offer. However, at the very end—after everything was completed—I was charged $119 just to file my federal return. At no point were any additional costs clearly disclosed or even hinted at. This feels deceptive and misleading.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not all I thought it would be
on April 14, 2026
Posted by: Irritable Tax Syndrome
from OH
My state return was rejected. I took a pic of my W2 and I was so happy that I didn’t have to enter all the numbers manually. I checked over everything twice, but it turns out that box 16 said that I made $13,367,000 when I made $133,367.00! Omg!! I have been so stressed out because I couldn’t figure out why my return was rejected. How did this even happen?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is amazing
on April 14, 2026
Posted by: Grace2405
from GA
The ai customer service helped a lot, seeing the refund this year really brought a smile on my face
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I’ve used turbo tax for about a decade now
on April 14, 2026
Posted by: mleach7
from Washington
Difficult to navigate at different points, I couldn’t return too fix mistakes until rejected.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Definitely a big help
on April 14, 2026
Posted by: Lucy Snoop16
from DC
Everything was ready to import over to 2025 taxes. Easy and painless and they walk you through the whole process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is awesome
on April 14, 2026
Posted by: priest14400
from Tennessee, TN
It was great, I always use turbotax. it is my go-to tax return site
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com