Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,458 Reviews)
Rating breakdown 87,458 reviews
5 Stars
64,945
4 Stars
9,628
3 Stars
4,259
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
not free filing
on January 26, 2026
Posted by: na why
from new york
it wasnt free, lots of hidden fees. they need to make it free again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I love using Turbo Tax
on January 26, 2026
Posted by: RiaRia79
from Mississippi
Thus is my 8th year and I love using it. Very easy and quit to do your taxes. No hassle and the product helps you along the way.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a great product.
on January 26, 2026
Posted by: 48Thumper
from Texas
I have been using Turbo Tax for years and was a little surprised that it did not follow the simpler "follow me" type assistance in guiding me through the process. Could be simpler and quicker to complete the whole process. I other words, make is simpler but yet efficient in completing the various steps. Bottom line, you dotted all the crossed all the "Ts" in completing your objectives.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax Is Great
on January 26, 2026
Posted by: Shane05111990
from Palm Coast, FL
It was simple and useful. Turbotax makes it super easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS GREAT!
on January 26, 2026
Posted by: JEANIECE 56
from GEORGIA
EVERYTHING WAS WELL ORGANIZED AND VERY UNDERSTANDABLE.... IT GUIDED ME THROUGH
REALLY WELL!!!!
REALLY WELL!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Less of a headache!
on January 26, 2026
Posted by: ShenRob
from South Carolina
Quick ~ since they save or locate your info from the previous year.
Easy-going ~ smooth process they assist you step by step.
I have used them for over 5 yrs now & plan to continue.
Easy-going ~ smooth process they assist you step by step.
I have used them for over 5 yrs now & plan to continue.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Works Great
on January 26, 2026
Posted by: Mad1023
from WI
Super easy and quick to use. Was my first time using it and made things very simple.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on January 26, 2026
Posted by: BrianHardman
from Kentucky
had a great experience this year, thank you for experience
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com