Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,457 Reviews)
Rating breakdown 87,457 reviews
5 Stars
64,945
4 Stars
9,628
3 Stars
4,258
2 Stars
2,724
1 Star
5,902
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
tURBOtAX is too pricey!
on January 26, 2026
Posted by: bOSStHEYtHEM
from missouri
$88 is insane to charge in the first place, then penalizing people without $88 ANOTHER $40 is diabolical. Yuck!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use. It walks you through it.
on January 26, 2026
Posted by: Clps
from California
Every year with Turbo Tax is a good experience. Anyone can use it, just follow the instructions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is awesome
on January 26, 2026
Posted by: juliemike
from MO
It was simple! The guidance was superb! Quick and easy!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Gone Downhill
on January 26, 2026
Posted by: JimnS
from Florida
Very disappointed with this year's update to the product. I felt like there were at least 4 gimmick pages that made it seem like I had no choice but to pay extra for something when in reality I didn't have to. For example I could get my return fast for $35 or use Credit Karma for $0...I wanted neither option and it was tricky to get to that. Also, the 1099-INT kept asking me for a state and it literally said leave blank if no state is on my form but yet still it kept giving me an error. The AI assist was little help...I live in the free State of Florida I don't pay state income taxes. And now this AI is reordering my words around as I type...ridiculous I'm over this
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you keeping me sane!
on January 26, 2026
Posted by: QRobanna
from Utah
This was the easiest process and it gets easier every year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is very awesome
on January 26, 2026
Posted by: PrettyD 25
from Colorado
Experience was great, fast and very clear. I highly recommend
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on January 26, 2026
Posted by: MaeMae73
from Mississippi
My experience with TurboTax was wonderful. I would use them again next year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Read everything and don't just click through it!!!
on January 26, 2026
Posted by: TiredTaxpayerGuy
from Texas
It would be way better if it wasn't so predatory in getting you to pay them more money for what is essentially nothing every single step of the way while filing. Otherwise its fine, but god dang if they aren't trying to squeeze every dollar they can out of the unsuspecting person who just clicks through without reading. Hilariously predatory business practice.
Written by a customer while visiting turbotax.intuit.com