Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Very misleading & broken
on April 14, 2026
Posted by: AngryJonny55
from OR
This years use of Turbo Tax has been the most difficult I have ever had. First, it kept telling me I needed to enter my address unit# even though I live in a house. It wouldn't give me the option to change the dwelling type at all & forced me to go round in circles trying to get it fixed. Had to just put a space to be able to continue filing - very frustrating. Second, I had to constantly fix inaccurate info the software kept entering, causing it to take longer than it should have. Third, it told me it was $79 to file, but once I looked at the receipt, it showed a charge of $134. Very misleading to only show the federal amount & not the state as well nor indicate that the $79 didn't include state. Don't think I will be using this product anymore.
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not great
on April 14, 2026
Posted by: Becky1228
from Georgia
Not great it took too long to process and was time consuming
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on April 14, 2026
Posted by: XAVISATO
from CALIFORNIA
Good experience over all. It was very helpful and I will highly recommend this to everyone I know. Thank you so very much walking me in each and every step to file my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Scam
on April 14, 2026
Posted by: ktpark
from DC
I typically file with Turbo Tax because it's free...why was I charged over $200?? Never again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT is still the easiest.
on April 14, 2026
Posted by: Opsboss1
from AZ
Still enjoy the user-friendly attributes after all these years. Don't like some of the more comprehensive guides have been removed over time.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on April 14, 2026
Posted by: Anonymous
from long beach ca
great job as usual and will continue to use turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on April 14, 2026
Posted by: Giebler
from Florida
great time took me through all the steps accurately
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is good, but has issues
on April 14, 2026
Posted by: Ira0001
from CA
I have used Turbo Tax for about 25 years, and have always loved it. Never had a problem until last year. Apparently TT didn't properly handle 529 to Roth IRA conversions. That took two telephone calls and about 2 hours to fix, but at least we finally got it. I had assumed that they would have fixed that by this year, but no -- still didn't work right. That took 1 phone call that lasted for 3 hours and 39 minutes to get it working. That shouldn't be the case. But at least we did finally get the taxes filed. The guy on the phone was great.
I also had to switch from desktop to online this year, because desktop won't work on Windows 10. That is unfortunate. Online is also much more expensive than Desktop.
Written by a customer while visiting turbotax.intuit.com