Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,455 Reviews)
Rating breakdown 87,455 reviews
5 Stars
64,944
4 Stars
9,628
3 Stars
4,258
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Easy to use
on January 26, 2026
Posted by: Moirde
from TN
The application runs fairly smoothly. The only problem I have is with the fees that get added as you go.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
.
on January 26, 2026
Posted by: etrudell
from CA
Half of my return was taken from standard fees. Completely absurd.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is User Friendly
on January 26, 2026
Posted by: nanderson26
from Florida
Simple and straight to the point. Instructions were very easy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on January 26, 2026
Posted by: Star2635
from Virginia
The system is extremely user friendly and makes the process easy, fast, efficient.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is nothing but a scam run by swine
on January 26, 2026
Posted by: dpunk3
from Tennessee
I hate you, I always hate you. This product is a scam, basically an automated FreeFillableForms. You now take money for direct deposit? Absolutely ludicrous. Going to spend the next year getting to know how to submit returns for free to get out from under your abhorrently greedy thumb.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Surprised with fees at the end
on January 26, 2026
Posted by: BT1965
from California
Turbo Tax was fairly quick and very easy. I did get surprised with fees at the end.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and easy to file
on January 26, 2026
Posted by: TM1K
from Indiana
Easy to file and straightforward process. I’ll use TurboTax again.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is GREAT!!
on January 26, 2026
Posted by: TL1085
from Louisiana
I’ve used TurboTax for years and once again it made a complicated tax year way easier than it could have been. We had multiple W-2s, disability income, and a 1099-R withdrawal, and TurboTax walked us through everything step by step and caught all the details correctly. The explanations were clear, the import features saved time, and the refund/amount due updates in real time were really helpful. It gave me a lot of confidence that everything was done right. Worth it for the peace of mind and ease of use.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com