Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,935 Reviews)
Rating breakdown 86,935 reviews
5 Stars
64,690
4 Stars
9,553
3 Stars
4,226
2 Stars
2,676
1 Star
5,790
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo tax is great
on April 15, 2026
Posted by: Samara0410
from Texas
I had a good experience! I can not wait to use turbo tax again.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Efficient and Easy to Use
on April 15, 2026
Posted by: Dr Sandy
from Florida
Easy to use but the price is high. I appreciate the efficiency and ease of use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
More expensive, and slower
on April 15, 2026
Posted by: UffDa3000
from Texas
Accurate? Who knows. This year, the website is insanely slow (30 seconds to minutes per page refresh) and more than once it put me through a loop asking the same series of questions over and over. "Married filing jointly" with no itemization took FOUR HOURS.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very simple
on April 15, 2026
Posted by: Anonymous
from NC
Very simple and direct very easy to understand and compete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is simple to follow
on April 15, 2026
Posted by: CM0815
from Michigan
Simple to follow. Good explanations. I like how it guides you thru.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I hated it this year
on April 15, 2026
Posted by: T83M
from VA
I thought it was worse this year than ever before. There were so many pop ups and things were hard to understand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is wow and awesome!
on April 15, 2026
Posted by: Living Guide
from Louisiana
The AI provides guidance and explanation of items I did not understand. it was very helpful
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
They are awesome
on April 15, 2026
Posted by: Md4500
from Fl
Great service quick and fast they helped with everything I I couldn’t get on my own.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com