Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Needs some work still
on April 14, 2026
Posted by: Whoever1959
from Wisconsin
guidance has gotten better than last year but still needs work. Had to file last year through different softawre at the last minute when kept getting rejected. one time with other software went through.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
quick and easy
on April 14, 2026
Posted by: BE61
from PA
it was fast and easy however the price is a little crazy
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We appreciate the positive review! While we understand that pricing is a major factor, we’re committed to delivering a quick, accurate, top-tier tax filing experience that justifies the cost. Your feedback helps us keep a pulse on that balance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tax Season
on April 14, 2026
Posted by: Mgmucf
from NC
Decent. Miss the days of free returns. Easy to prompt and covered every angle. My go to in April.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
It’s great to hear you were happy with the service. We aim to keep our pricing fair for the level of tax expert guidance we provide, and we’ll certainly keep your comments in mind as we look for ways to add even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Nice to import previous return, but still 2 hours
on April 14, 2026
Posted by: Nati12345
from New York, NY
Convenient, but some kinks to work out. Even leaving this review, the AI features are interfering with my typing, causing it to take longer while I correct spelling and phrasing... Please get rid of that... The cost seems to have gone up, where the first paid tier did not include Audit Protection. If I realized sooner that that was an add-on, I may not have chose TurboTax this year. Next year, I will have a closer look at rates first.
One of the best features is how Turbo Tax imports last year's information. But being asked to enter the same information, or repeat a section, was tedious. Being logged out when activating Rakuten is annoying, and makes the process take longer, so I have to repeat a section I just did. It would be ideal to save sections as you go, and be able to go back to sections to review them easier. That option is there, but it was not as easy to find as previous years. For example, I said that I received Unemployment last year, but skipped that category to answer some other questions. I was not prompted to enter that Unemployment Income at the end of the questionnaire, and had to go back and find where to upload the document. Uploading the document didn't work, so I had to manually type the information anyway..
In the State section, it asked me to make some calculations and enter those amounts, rather than pull from last year's return... Weird... The site is also loading very slowly... Maybe it's the AI functions that are causing these mishaps.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is wonderful
on April 14, 2026
Posted by: 666a
from 505 sora lane
Turbo tax was very easy to use, and very easy to understand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on April 14, 2026
Posted by: Jinabnitt
from Ohio
Turbo tax is easy to navigate. It did not take as long as I thought. I will use this next year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is a God-Send
on April 14, 2026
Posted by: Mari 76
from California
I've used Intuit Turbo Tax for the last (I think) 3 years. I've been delighted that it's always been so easy with no adjustments to be made, and quick turnaround of refunds, plus no large fees to produce my simple taxes. This year was slightly different yet a little confusing, but I trust that Intuit will stand behind any issues that might come up. You absolutely make filing a lot earlier. So I'm not sure if what I'm experiencing are changes by the government (big surprise) or it's just me. Either way, I appreciate Intuit making this program available to people like me who graduated from Art Institutes where the only number you're concerned about was on a calendar. Thank you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is the way to go
on April 14, 2026
Posted by: Frawley Factor
from Florida
Very good and efficient and convenient, I would recommend to anyone doing their personal income taxes.
Written by a customer while visiting turbotax.intuit.com