Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,082 Reviews)
Rating breakdown 86,082 reviews
5 Stars
64,192
4 Stars
9,433
3 Stars
4,169
2 Stars
2,615
1 Star
5,673
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
NOT A FAN
on April 12, 2026
Posted by: Anonymous
from VA
THIS WEBSITE IS SO CONFUSING AND CHARGED ME CRAZY!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is helpful way to file taxes
on April 12, 2026
Posted by: Anonymous
from IN
Guidance: I have used it for many years. I trust its info.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good except for price
on April 12, 2026
Posted by: kp0802
from ohio
Simple and useful process but process has increased dramatically.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use for a family of 5!
on April 12, 2026
Posted by: kendrita243
from Alabama
First time doing our own taxes as a family and it was super simple!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Seamless and easy!
on April 12, 2026
Posted by: jstavena
from Texas
Seamless and incredibly easy. Love that it guides you every step of the way!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is a high cost for an online platform
on April 12, 2026
Posted by: Chelsms
from michigan
I have been using Turbo Tax for years. It is frustrating that the cost continues to increase while the product stays relatively the same. Given it is completely online and I really do not need any support, it costs far too much.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick
on April 12, 2026
Posted by: Amy12333333
from Florida
Easy process! Would use again. Took less than an hour.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax for sure
on April 12, 2026
Posted by: DeeM7
from Alabama
The experience is easy going if you do not have a lot going on. Some of the wording was confusing but I think it's because of what the State is asking. Other than that, it was easy for me to upload and double check. Still will choose to do it myself through TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com