Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,063 Reviews)
Rating breakdown 86,063 reviews
5 Stars
64,181
4 Stars
9,431
3 Stars
4,166
2 Stars
2,613
1 Star
5,672
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
review
on April 12, 2026
Posted by: jillswan
from Alabama
It was easier this year compared to years in the past. The only thing that would help is if I could access my previous returns directly from Intuit while I am already working in the program.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is friendly as long as the tax is accept
on April 12, 2026
Posted by: Aye23305
from CA
As long as the tax filing is not rejected by IRS and State, the service provided by Turbo Tax is outstanding. If rejected it is terrible.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on April 12, 2026
Posted by: JIll2221
from TN
Great. Easy to use! Topics are all helpful and assisted in completing.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too expensive
on April 12, 2026
Posted by: ruquant
from IL
Too Expensive, though my case is very simple. I do not recommend it if you only have w2 form.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Its ok
on April 12, 2026
Posted by: Jenny Dickey
from Colorado
Its ok, it was confusing in some areas. Not sure I'll use them again
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbo tax is awesome
on April 12, 2026
Posted by: cj josh
from texas
turbotax has been very helpful and awesome great job
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!!!
on April 12, 2026
Posted by: DelightfulDee
from Milwaukee,WI
For someone that has NEVER done this before, turbo tax was amazing!!!!!!! Because i didn't know what the heck I was doing until my sister in law told me about it. Turbo tax walks you through it.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Great Experience Easy to Use
on April 12, 2026
Posted by: JudyBoM
from California
First time users. Great guidance and very thorough.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com