Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(85,977 Reviews)
Rating breakdown 85,977 reviews
5 Stars
64,129
4 Stars
9,414
3 Stars
4,160
2 Stars
2,607
1 Star
5,667
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax Deluxe Reliable and Easy Tax Solution
on April 11, 2026
Posted by: alcona05
from Michigan
We did the self serve Turbo Tax Deluxe option and worked as intended. Questions were clear and when needed, we used the info. bubbles to assist. Great experience but the estimations are always on the lower end. Ours said 55 minutes but reality it was over 2 hours. Maybe an opportunity to foreshadow to users what docs they will need to expedite process. Overall, good experience! thanks.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
All hail TurboTax
on April 11, 2026
Posted by: ya boy 69
from louisiana
Makes it so easy and something to not even stress about.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Is THE WAY TO GO!
on April 11, 2026
Posted by: Kd4l
from California
I had such a wonderful experience with turbotax. They made it simple for me, very easy. They explained everything to me.I was so grateful and appreciative of my text.And my state refund, I will definitely be using turbotax next year.Thank you turbo tax
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on April 11, 2026
Posted by: Maddy3131
from texas
super easy and efficient. will use again next year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax excellent
on April 11, 2026
Posted by: mariavmc
from Ala
good job on guidance,and accuracy,very compatibility ,good features,good system interface
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Abnormal situation, TurboTax handled it perfectly!
on April 11, 2026
Posted by: LBSSSS
from Texas
I've been using TurboTax for a couple of years. Spouse died, so I thought I'd need a CPA, but TurboTax asked the right questions, and I'm done!
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax takes forever and is confusing
on April 11, 2026
Posted by: Hannah122030
from MA
The program is basic but it uses so much terminology that is hard understand. The AI explanations make you even more confused. If I didn't hate the idea of spending more money when I don't have "complicated" taxes then I would recommend immediately to go to a professional instead.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy and quick
on April 11, 2026
Posted by: Rayann0727
from Montana
Filing with Turbo Tax is easy and quick. The guidance and explanation of my refund was helpful and informative.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com