No personal touch. All company cares about is trying to sell DELUX Packages while already being charged 3X for something I could have done for FREE. ONLY reason I used TurboTax is because it's linked with my Credit Karma Account and I was able to get my Federal and State Tax Refunds deposited into my account IN ADVANCE within 24hrs. Only to have spent/wasted my time entering everything from my W-2 Only for You to reject me from receiving my refund in Advance Into my Credit Karma Checking Account for NO REASON
Pros: My employment status changed this year, I moved