Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,117 Reviews)
Rating breakdown 86,117 reviews
5 Stars
64,209
4 Stars
9,433
3 Stars
4,171
2 Stars
2,619
1 Star
5,685
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love it!
on April 9, 2026
Posted by: Allen 9577
from Texas
I've used TurboTax since 2007 and I've never been disappointed. It's easy to use and asks all the necessary questions to get the most from my IRS return.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is my go to
on April 9, 2026
Posted by: AnaAngel03
from Texas
It took too long to actually file it, finding the PIN and the payment
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Overpriced
on April 9, 2026
Posted by: cami47
from Pennsylvania
Shouldn’t have to pay $150 for a basic return without any help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
experience
on April 9, 2026
Posted by: janetGranade
from Texas
the worst time to get this done you change so much and with no help. and with bad reading comprehension its hard to read the help and understand what you are saying in your help boxed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax has very good guidance
on April 9, 2026
Posted by: DB RA
from MI
The fee was verry high. Only for having the forms 1095-A and 8862 we lost $135 which we could use for our 2 students' needs (food, housing, etc.)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent app
on April 9, 2026
Posted by: AetnaMaggie
from Florida
Excellent instructions made filing easy.
Found all my available deductions
.
Found all my available deductions
.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax confusing
on April 9, 2026
Posted by: DFC71
from Texas
It was confusing asking for PIN every time to get into Turbo Tax and Windows PIN.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 9, 2026
Posted by: DCassady
from Maine
Easy to use and get more back then expected. Great experience and will use this from now on.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com