Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,123 Reviews)
Rating breakdown 86,123 reviews
5 Stars
64,214
4 Stars
9,434
3 Stars
4,171
2 Stars
2,619
1 Star
5,685
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Misleading
on April 9, 2026
Posted by: Anonymous
from Georgia
Is very confusing, I clicked to do the free version at the beginning, and it charged me at the at the end claiming I was doing the "Do It Yourself Deluxe Edition" TurboTax seems like it's trying to be confusing on purpose in order to charge for things that are unnecessary.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love turbo tax
on April 9, 2026
Posted by: betina29
from alabama
I like the uploading of wages. It was very easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turb Tax is Wonderful!
on April 9, 2026
Posted by: BK0806
from Pennsylvania
Fast Service, Guidance is very helpful. Everyone should use turbo tax.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to follow
on April 9, 2026
Posted by: Asjt
from Michigan
First time using the online version and it was easy to follow
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Having lots of trouble
on April 9, 2026
Posted by: Lee52387
from Md
It won't let me file my Maryland return alone. My Maryland return keep getting rejected because my federal was rejected. But I have already received the acceptance email and refund from federal.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden charges, No longer worth it.
on April 9, 2026
Posted by: NoMore67
from Florida
Cost was more than double from what was advertised! I can have someone do them for the same or less and probably get a better return as well.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
So easy to use
on April 9, 2026
Posted by: Bhds
from Alabama
This product was introduced through my payroll company.. exercising was start by step.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
disappointed user
on April 9, 2026
Posted by: frustrated user150
from Missouri
You advertise Turbo Tax is free ,but after spending several hours filling out the forms, before I could submit my forms, there was a $143 charge for filling out the forms. I won't be using have only Social Security and 2 very small pensions for income. I don't owe any tax and no refund due.
Written by a customer while visiting turbotax.intuit.com