Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,171 Reviews)
Rating breakdown 86,171 reviews
5 Stars
64,244
4 Stars
9,441
3 Stars
4,175
2 Stars
2,622
1 Star
5,689
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbotax is TERRIBLE
on April 8, 2026
Posted by: nowforeverpoor
from Minnesota
this was my first time ever filing taxes, i am under age 18, Turbotax online charged me when it should have been free to file through them. they would not reimburse me after charging for a tax service (upgrade) i did not use or choose to use. be careful when it auto upgrades to make them $$$!!! it wouldn't let me downgrade and or start over. i only filed W2 and in only 1 state (qualifing me for free service). BE CAREFUL- i recommend using another service. I will NEVER NEVER use them again!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, Fast, Taxes.
on April 8, 2026
Posted by: JenaE435
from Utah
They made it easy and fast to file my taxes. They made sure to look for any and all tax breaks I may be able to get.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
1st time, easy
on April 8, 2026
Posted by: MFuiava
from oregon
easy and step by step, my first time using this software and will use it again
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Welcome to TurboTax. We’re glad you made the move, and our priority is ensuring your filing experience is as seamless and stress-free as possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Experience
on April 8, 2026
Posted by: Gordis1
from CO
some confusion in certain areas, overall very good
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS EASY TO USE
on April 8, 2026
Posted by: SSMAN13
from IL
I've used Turbotax for many years with success and simple efiling
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It was helpful
on April 8, 2026
Posted by: stejo
from mi
The way it walked me through my tax process helped me understand and made it easier.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX
on April 8, 2026
Posted by: caw57
from idaho
IT WAS REALLY EASY AND FAST, i like doing my own taxes
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and easy!
on April 8, 2026
Posted by: Dylan305
from North Carolina
Fast and easy! Made filing much less of a headache! Will use every year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com