Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,237 Reviews)
Rating breakdown 86,237 reviews
5 Stars
64,281
4 Stars
9,455
3 Stars
4,180
2 Stars
2,627
1 Star
5,694
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
so great
on April 7, 2026
Posted by: madmom63
from Montana
so easy and simple. As an older/non computer literate adult, I found it easy to use and navigate
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
It's not
on April 7, 2026
Posted by: Personj good frgftyf
from Ar
Waits until the end to say I need to pay 80 bucks to file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX
on April 7, 2026
Posted by: 22222AAAAA
from NEW YORK
IT TOOK LONGER THAN THE RECOMMEND TIME TO COMPLETE
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A Okay
on April 7, 2026
Posted by: 4gsr
from Texas
A Okay!!!! Nice Product!!!! AAAAAA+++++++++++++++++++++++++
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
expensive garbage
on April 7, 2026
Posted by: Em564684
from arkansas
TurboTax used to allow users to do 100% free filing. This is no longer an option and there were additional fees added to the plan I selected. Not user friendly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Review
on April 7, 2026
Posted by: 802vt
from Vermont
I found the turbo tax leads you thru the process very easily.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I'll be BACK
on April 7, 2026
Posted by: LSGT
from NY
True learning experience. I felt comfortable on the platform.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on April 7, 2026
Posted by: Toolhead16
from NE
Learned more about the process and not as frustrating
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com