Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Unnecessary Expenses
on April 14, 2026
Posted by: lkljiwleifank
from pa
i meant to save the copies of my Tax returns, but instead it said to review, it did not remind me or give me the option to save and now i cannot save them on my computer. i had to submit a tax return for a state i eared no income in, and that wasted another $64. so it was more expensive than i expected.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Clear understanding
on April 14, 2026
Posted by: CeCe_24
from SC
it would be better if for younger people filing they taxes that the wording wouldn't be so confusing and more understanding
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
paid for more than i wanted to
on April 14, 2026
Posted by: mrpaidtoomuch
from NY
shouldn't have to write a dumb review after doing annoying taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pretty good this year
on April 14, 2026
Posted by: AdamB123999
from MN
Not too bad this year. A bit less useless screens, animations, and popups; which is nice. Some roadblocks: "Unable to e-file" needed to file interest income as a workaround. Needed to find out whether I had or had to add a 1095-A. IP PIN screen, which I had no idea whether I needed it or where to get it. No idea why I got a state refund, and no way to see the exact reason. But the AI chat helped me self-navigate these issues. Still a bit pricey, even for the lowest tier; but filing taxes in one hour on the day they're due, is pretty impressive. Was able to use a cutting edge browser without issues, though I doubt older browsers work anymore (have had issues in the past). Seems accurate enough.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
IT'S ALL GOOD
on April 14, 2026
Posted by: Closki
from Michigan MI
Doing taxes is not a favorite thing for me. There is a lot going on inside the program that I don't understand, and that is fine with me as long as I find and enter the correct thing, all is well! If I mess up though, and I try to fix the situation, sometimes I just make it worse. If I end up in a loop I get frustrated, Fortunately the representative that helped me was extremely patient. I was told the purpose of that section and it finally dawned on me what happened. I took a breath, fixed the error, and was able to move on.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it
on April 14, 2026
Posted by: TLJ95
from Texas
it was fast and easy I recommended to fam and friends all are satisfied
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax has gotten irritating and annoying.
on April 14, 2026
Posted by: elfl
from NC
Guidance is annoying with all the random questions for uncommon cases that have never been true in my 30 years of using TurboTax. The constant solicitation for tax pro help is irritating. I said No once, I don't need to be asked over and over again. The answer will not change. The sneaking signing to use my data was disappointing, and I could not determine a way to go back and revoke.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Got to file easily and efficiently
on April 14, 2026
Posted by: Leosdad2023
from california
It was finewrrhgbekurgbkahbdvjh savasdvafdbadsfbserg
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com