Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,500 Reviews)
Rating breakdown 86,500 reviews
5 Stars
64,441
4 Stars
9,497
3 Stars
4,194
2 Stars
2,641
1 Star
5,727
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Expensive but Easy
on April 5, 2026
Posted by: Pommypp
from Long Island City, NY
TurboTax is easy to use and helpful for filing taxes, but it has become too expensive for me. The costs add up quickly, especially with add-ons and upgrades that are often necessary. While the platform is convenient, the price doesn’t feel justified compared to other more affordable options.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
They always find a way to make you pay something.
on April 5, 2026
Posted by: LBurn1234
from New Mexico
They find a way to make you pay to pay your taxes. Head's up, if you are used to taking the standard deduction and are trying to decide if you want to itemize....if you itemize you can't use turbotax's free edition next year and your state tax returns are counted against you. I'm not sure that was worth it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax really helpful
on April 5, 2026
Posted by: KemmDogg
from Dayton, OH
I just wanted to do a simple tax return. I hope I did it correctly
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax makes filing taxes really easy
on April 5, 2026
Posted by: Born2Run000
from CA
Turbotax pulls in PDF files and interfaces with PayChex to make it easy.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GreatTaxDay
on April 5, 2026
Posted by: Anonymous
from Maryland
The expert was very helpful and Any confusion that I had was cleared up quickly.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Kind and Helpful Service
on April 5, 2026
Posted by: Minx99999
from 2248 Tuna Ln
I was struggling hard to get my taxes done alone, but Nicholas was my customer service helper and they were there every step of the way and checked in any time they had to step away to help me. Everything got done in half the time when i was working on it myself.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Taxes Done
on April 5, 2026
Posted by: Pain in the Taxes
from Salt Lake City
It takes too long and costing too much. And getting harder to navigated through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great app
on April 5, 2026
Posted by: Rau23
from Puerto Rico
Very easy to do, progran guided me through it all step by step...
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com