Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,512 Reviews)
Rating breakdown 86,512 reviews
5 Stars
64,448
4 Stars
9,498
3 Stars
4,195
2 Stars
2,642
1 Star
5,729
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Miserable
on April 4, 2026
Posted by: dbreasts67
from Texas
It asked me for updating enrollment status on a personal worksheet. It had no link to this. I had to dig through several forum posts to figure this out.
It also makes me repeatedly go through steps and accuracy checks that i've already done before even though nothing changed.
Lastly, this feedback form is awful. As i'm typing, it deletes characters and moves characters around as the stupid "AI-generated review topics" processes the text. Please invest more in software QA. This has been a miserable experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on April 4, 2026
Posted by: Drift49
from Madison, WI
Its really easy to use. I was done and satisfied with my experience.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
turbo tax is just another scammer.
on April 4, 2026
Posted by: Gary162
from utah
TurboTax used to be great, but now it does everything it can to pinch every penny it can from its users. I only use it at this point because if I don't file my taxes, I will probably go to jail.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I thought it was free but it was crazy expensive
on April 4, 2026
Posted by: AbbyG2005
from FL
It was a simple return, but the turbotax cost more than my actual annual taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not easy to use
on April 4, 2026
Posted by: kitty343536
from ILLINOIS
Not easy to use. Glitches when you try to proceed through each step and reroutes you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy to use.
on April 4, 2026
Posted by: Jay Lily
from Texas
Easy to understand and use TurboTax Deluxe 2025. Very helpful explanation on how our refund was computed. Thank you. ...April 4, 2026 Sat. 6:12pm
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax is awesome
on April 4, 2026
Posted by: Tina6531
from South Carolina
Easy peasy! Working with turbo tax made it easy and easy.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
amazing!
on April 4, 2026
Posted by: AshleyG88
from SC
it was easy to figure out how to get it done and very helpful
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com