Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(86,520 Reviews)
Rating breakdown 86,520 reviews
5 Stars
64,452
4 Stars
9,498
3 Stars
4,195
2 Stars
2,644
1 Star
5,731
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Good but...
on April 4, 2026
Posted by: kadenray
from Iowa
Overall great help with the tax return. I didn't like that I couldn't submit the return without being forced to pay for the premium package.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I had trouble verifying Id
on April 4, 2026
Posted by: Darla dd
from New Mexico
I had trouble verifying ID so I was unable to file online
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SUPER EASY
on April 4, 2026
Posted by: THAT MOE BACKWARDS
from OH
THIS WAS EASY- I LIKE HOW IT AUTOMATICALLY TRANSFERS THE INFO SO I AM NOT TYPING FOREVER!
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax rocks
on April 4, 2026
Posted by: joeh1
from Colorado
It was easy, accurate, compatible, guidance, interface and its features.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Review
on April 4, 2026
Posted by: PSU1996
from Canton CT
I used the basic 1040 and the walkthrough was very user friendly
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is NOT awesome. False advertising.
on April 4, 2026
Posted by: Anonymous
from Montana
Turbo Tax advertises free tax filing for individuals under a certain income. The free filing was marked all throughout the filing of the return but when it came to actually submitting the returns, there was a $183 filing fee for federal, state, and processing. There is no disclosure on the advertisement of these fees. The ad says "FREE" which it is not!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Hidden COSTS
on April 4, 2026
Posted by: ZamyK
from WISCONSIN, WI
i didn't see how much I had to pay until I was at the end of filing.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but Expensive
on April 4, 2026
Posted by: LoriGeee
from SC
Good, but expensive. Working in a nearby state costly
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com